by Maritess B. Beñas / PIA
BANGUED, Abra – The Department of Trade and Industry headed by Provincial Director Arell Bañez issued a consumer alert to Overseas Filipino Workers and their dependents to be more cautious in sending their balikbayan boxes.
The agency issued the alert after receiving a series of complaints about freight forwarders that failed to deliver packages to the rightful consignees.
The DTI also warned the public, especially the OFWs and their families, to be more careful in sending their balikbayan boxes by checking with the Philippine Shippers Bureau (PSB) the list of accredited cargo shippers and to send their balikbayan boxes only to those with accreditation by the PSB or those with good record.
They could also check the DTI-PSB website http://www.dti.gov.ph for the list of accredited cargo shippers. They can also direct their complaints to the DTI hotline (02) 751-3330 or email firstname.lastname@example.org in case of lost or opened balikbayan boxes.
In a report, the DTI through the PSB last March 15 placed three more cargo forwarders on its blacklist for failure to deliver balikbayan boxes.
The news report also said a total of 38 companies have been issued formal charges by the DTI-PSB for engaging in freight forwarding without accreditation as well as non-delivery of balikbayan boxes.